FAQs

Q: How do I set the time and date on my telephone/voicemail system?

A: Contact your local ComTronix office during normal business hours and we will fax you an instruction sheet specific to your system.

Q: How do I silence my security alarm system?

A: Usually the system may be silenced by entering a valid code into the keypad. Please refer to your system’s user guide for further information. If you need, you may access a user guide for your system at the bottom of this page, under the User Guides heading, or you may contact us.

Q: How do I silence my fire alarm system?

A: Most commercial fire alarm systems will have a “silence” or “acknowledge” button on the front panel. Once the source of the fire alarm has been determined and the need for notification through the fire alarm horns/chimes is no longer needed, then the system may be silenced by pressing the silence or acknowledge button. To return the system to a normal standby condition, a separate reset button may be pressed after all alarm conditions have been cleared.

Q: How do I test my alarm system?

A: ComTronix recommends that you test your system regularly, at least monthly to verify its operation. First, to avoid a needless police or fire department response, you must place your account in test with the Central Station toll-free at (855) ALM-ACCT or (855) 256-2228 . The operator will ask you for your account number and pass code (if applicable). Once in test, you may trip your security or fire system without the worry of a response from the authorities. When finished, you may call the Central Station to verify the alarms were received properly and clear the test condition.

Q: How do I cancel a false alarm to keep the police or fire department from arriving?

A: As soon as you have determined that the alarm is false and a dispatch by the police of fire department is not needed, you may call the Central Station toll-free at (855) ALM-ACCT or (855) 256-2228 and speak to an operator to cancel the alarm. You will be asked for your account number and pass code (if applicable). If called soon enough, they should be able to cancel the request for service with the police or fire department.

Q: How do I change the time and date on my alarm system?

A: The procedure will vary depending on the type of system you have. Usually you will need a system master code to change the time and date. Please refer to your system’s user guide for further information. If you need, you may contact us.